Uma kukhulunywa nge-ecommerce, enye yezinto ebakhungathekisa kakhulu abanikazi bamabhizinisi yilapho ikhasimende lishiya inqola yalo yokuthenga ngaphandle kokuqeda ukuthenga. Nokho, kukhona indlela yokubuyisela lokhu kuthengiswa okulahlekile: ukuthumela i-imeyili yenqola elahliwe. Kodwa umbuzo uhlala: kufanele uyithumele nini i-imeyili yenqola elahliwe?
Enkampanini yethu, sikholelwa ukuthi isikhathi sibalulekile. Ufuna ukulinganisa ibhalansi efanele phakathi kokunikeza ikhasimende isikhathi esanele sokubuya futhi liqedele ukuthenga, kuyilapho ungalindi isikhathi eside ukuthi ikhasimende selihambe noma selikhohlwe inqola ngokuphelele.
Ngokuvamile, sincoma ukuthi uthumele i-imeyili yokuqala yenqola elahliwe phakathi namahora angu-24 inqola ishiywe. Lokhu kunikeza ikhasimende isikhathi esanele sokubuya futhi liqedele ukuthenga, kuyilapho ligcina inqola iyintsha engqondweni yalo. Ku-imeyili, khumbuza ikhasimende ngezinto ezisekalishini lalo, futhi ufake ukubizela esenzweni okucacile ukuze ulikhuthaze ukuthi liqedele ukuthenga.
Uma i-imeyili yokuqala yenqola elahliwe ingaholeli ekuthengweni, sincoma ukuthi uthumele i-imeyili yesibili ezinsukwini ezingu-2-3 kamuva. Le imeyili ingabandakanya umuzwa wokuphuthuma, njengesaphulelo sesikhathi esilinganiselwe noma ubungozi bento ethengiswayo maduze. Futhi, qiniseka ukuthi ufaka ukubizela esenzweni okucacile kanye nesikhumbuzo sezinto ezisekalishini yekhasimende.
Ngemva kwe-imeyili yesibili yenqola elahliwe, ngokuvamile akunconywa ukuthumela amanye ama-imeyili. Kuleli qophelo, kungenzeka ukuthi ikhasimende liqhubekele phambili noma alinantshisekelo yokuqedela ukuthenga. Kodwa-ke, usengasebenzisa leli thuba ukuze uqoqe impendulo yokuthi kungani ikhasimende lilahle inqola yalo, ukuze lithuthukise ulwazi lokuthenga kumakhasimende azayo.
Kubalulekile ukuqaphela ukuthi nakuba ukuthumela ama-imeyili ezinqola alahliwe kungase kubuyisele ukuthengisa okulahlekile, akusona isiqinisekiso. Kungase kube nezizathu ezihlukahlukene zokuthi kungani ikhasimende lishiya inqola yalo, futhi kungenzeka ukuthi belingenaso intshisekelo yokuqedela ukuthenga kwasekuqaleni. Kodwa-ke, ngokuthumela ama-imeyili ezinqola anesikhathi esihle futhi aklanywe kahle alahliwe, ungandisa amathuba okubuyisela lokho kuthengiswa okulahlekile.
Sengiphetha, sincoma ukuthi kuthunyelwe i-imeyili yenqola yokuqala elahliwe phakathi kwamahora angu-24 ngemuva kokuthi inqola ishiywe, enobizo olucacile lokubizelwa esenzweni kanye nesikhumbuzo sezinto ezisekalishini. Uma ukuthengwa kungakenziwa, thumela i-imeyili yesibili ngemva kwezinsuku ezingu-2-3 ngomuzwa wokuphuthuma kanye nokunye okucacile kokubizela esenzweni. Ngemva kwe-imeyili yesibili, ngokuvamile akunconywa ukuthumela okunye. Ngokulandela le mihlahlandlela, ungakwazi ukubuyisela ukuthengisa okulahlekile futhi uthuthukise umuzwa wokuthenga wamakhasimende akho.
